26-09-2026 09:58 AM
The payment for my handset comes out of my bank separate to my mobile bill, but it is not included on my mobile bill, or it seems as a bill of it's own. Where do I find this invoice please?
Solved! See the answer below or view the solution in context.
26-09-2026 12:20 PM
Hi @ianGr8
Welcome to the community.
The device payment is on a Flex Pay agreement, so you don't get a monthly invoice. The original Device Credit Agreement will have given you the full breakdown of monthly payments. You should be able to find a copy of it under the 'Manage' section of the EE App.
Hope this helps.
Chris
26-09-2026 12:20 PM
Hi @ianGr8
Welcome to the community.
The device payment is on a Flex Pay agreement, so you don't get a monthly invoice. The original Device Credit Agreement will have given you the full breakdown of monthly payments. You should be able to find a copy of it under the 'Manage' section of the EE App.
Hope this helps.
Chris