How do I disconnect EE 4G Home Hub service??

Nia1011
Visitor

‎18-08-2024 09:55 AM

Dear EE Help

I am unable to find online how to disconnect my 4G Home Hub service?

There is no email address to send query to; there is no live chat support?

Please advise urgently.

I do not want the next monthly auto debit to get charged.

Please email me.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎18-08-2024 10:06 AM

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Peter_W
EE Community Support Team

‎18-08-2024 12:44 PM

Hey there @Nia1011, thanks for stopping by 😊

It's not possible to request cancellation of accounts via email, so like @XRaySpeX mentioned you will need to give our team a call. 

If you check out our contact us page, it'll give you all the details you need on how to reach out to them to get this sorted.

Peter

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