22-09-2025 12:26 PM
No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent.
Are there still any humans working for EE that can help ?
Solved! See the answer below or view the solution in context.
22-09-2025 04:30 PM - edited 22-09-2025 04:30 PM
Hi @PeteH8
If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries.
Ali
22-09-2025 12:47 PM
Hi @PeteH8
Have you checked your junk/spam email.
https://ee.co.uk/help/orders/return-and-recycle-ee-product
Thanks
22-09-2025 01:04 PM
Thank you, I have and nothing there, plus the chasing emails are coming through fine. Ive tried the link you gave, but nothing directs you to get a QR code or a human connection.
Thx for trying though.
22-09-2025 04:30 PM - edited 22-09-2025 04:30 PM
Hi @PeteH8
If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries.
Ali