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How can i get a QR code to return equipment ?

PeteH8
Explorer

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent.

Are there still any humans working for EE that can help ?

 

1 SOLUTION

Accepted Solutions
Ali_A
EE Community Support Team

Hi @PeteH8 

If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries. 

Ali 

View solution in original post

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @PeteH8 

Have you checked your junk/spam email.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you, I have and nothing there, plus the chasing emails are coming through fine. Ive tried the link you gave, but nothing directs you to get a QR code or a human connection. 

Thx for trying though.

Ali_A
EE Community Support Team

Hi @PeteH8 

If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries. 

Ali