EE Stating non return of equipment and charging me for it 19 months after!

[XxCalxX]

I signed up to EE TV, phone and broadband on 24 Jan 2024. 

I decided I no longer wanted to continue and cancelled the contract within the cancellation time allowed despite this EE still sent me Equipment I did not need. 

The equipment was swiftly returned via instructions given and I had a postage receipt with the tracking reference on. I received numerous messages stating the equipment had not been returned and I contacted EE regarding this and informed them of the tracking ID. 

Fast forward 19 months and I have received a bill and been charged £85 today - 15 Sept 2025 for non return of equipment!

Obviously after this amount of time I do not have the proof of postage anymore! Can you please advise on how to receive a refund of the charges that are to me unfounded as I did return the equipment I should not have received after cancellation and sent it via royal mail. 

I can see from looking on forums I am not the only person who has encountered this problem but I after 18/19 months I think it is wrong you bill me for it now and have not enquired about it sooner to which I would have had the evidence of return. 

Is there a problem in your booking in system or are staff throwing these devices away or taking them for themselves?!  

I eagerly await your response and confirmation of my refund of fees! 

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[XRaySpeX · Accepted solution]

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

All good arguments for not paying after 18/19 months have elapsed w/out contact from EE.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .