cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can I pause my contract?

ekelly3
Explorer
 
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@ekelly3  you can’t your contract is for the continuation of that contract period.    Only the armed services personnel can have a contract, paused for up to  6 months I believe. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Then do you know an email I can reach out to about closing my account. Because none of the numbers are working. 

XRaySpeX
EE Community Star
EE Community Star

@ekelly3 : EE provide no email contact.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP