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Helpline - no help at all

Derbybloke
Visitor

‎26-09-2022 12:06 PM

50 minutes trying to close an account, answering security questions , they send the security code repeatedly to a broadband number rather then your phone then when they are happy it’s you and establish that you want to close an account —— they put you though to a cancellations team - guess what another 30 mins + wait ! Then NOTHING ! 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎26-09-2022 01:54 PM

Hi @Derbybloke

Thanks for coming here. 

I hope you have got this sorted since you posted on the community, you have been transferred to the correct team to get this cancelled. 

Leanne.

0 Helpful