Hello @Jakeboult ,
Welcome to the community,
This is not customer service, we have no idea who you are and no access to your account.
You need to look at your bill and check the breakdown of your bill, then you should see what you are being charged, or ring customer service when the office opens up again, as they are now closed.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
