Hardship

[Indiaremi]

Does anyone know if EE helps with your bill as I have just been diagnosed with Cancer and have stopped working, I have asked them to reduce my monthly contract since (1997) all they say is you’ve still not finished your contract so no help whatsoever, anyone had anything similar?

[bristolian]

Contractually if you're within your minimum term then you are bound by the monthly payments you agreed. If you're outside your minimum term, you are free to change your plan or cancel it as you decide.

You need to contact EE CS who have access to your individual account and can advise further.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill 

[Leanne_T · Accepted solution]

Hi @Indiaremi 

I am very sorry you are going through this and we do offer a range of services when you need it most. 

Our Vulnerable customer account help page has details on if you're diagnosed with an illness or disability which will impact your ability to use or pay for your service.

If you can follow the advice and send the information to us, the team will get in touch with you.

Please let me know if you we can help in any way. 

Take care.

Leanne.