The EE Community

BT remotes with voice control

There are several remotes advertised offering voice control for the EE TVpro box. I bought one but it does not work. Spent quite a lot of time with an EE adviser who seemed to find it hard to understand that it did not work. Gave up in the end. Trawi...

transferred to EE set up ok but uses BT network and password does it matter

Apple TV Query

Good evening all I hope you’re well,I was wondering if someone could please share their experience with Apple TV on an EE-issued Apple TV (I.e, from EE).I understand there’s not currently a watch list but how easy is it to find catch up programs from...

Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

unable to access my account Website/ app

Unable to access my account via app/website. Once i login it says unable to load your information. It has been 4 weeks now. EE technical team unable to help. All they said, raise a ticket and wait for 7 days to get it actioned.  This is very frustrat...

Unable to link broadband account and unable to view bill

Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I  was told it would be passed to technical support.  I made another call yesterday and was told to visi...

Netflix still taking money out of my account

Voice calls not working while roaming

Hi,I have a same problem. I use Pay monthly sim from EE, and travelled to India from UK a couple of days ago. Before travelling, I enabled Roaming and set the spend cap and also enabled the roaming on my device. I can use data services, however I can...