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Free loyalty add on features removed when contract ends

iceman786
Valued Contributor
Valued Contributor

I have been a loyal Orange and now EE customer for the past 20 plus years.  I took an additional number about 24 months ago Sim Only.  The offered me unlimited data due to my loyalty if I took out the contract.  Now the contract has come to an end they are saying they will remove the free add on.  I only took the contract because of the incentive you can't just remove.  Am I right or can big companies now do what they like and there is no such thing as loyality.

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