Flex Plan & Contract Plan

[waynehilson19]

Spoke with someone in the upgrade team, she wasn'nt overtly rude but was very disagreeable and failed to answer the question....which is:
Why are the two plans running at different lengths?
The Flex Plan (device payment) is for 3x years, and the contract is for 2x years - I was told that nothing can change on the account until the Flex Plan has been paid in full, however if this is the case, then why even state that the contract is for two years.
It makes no sense, and her telling me "well you watched a video about it" and "we can prove it" doesn't help me at all - this was done before she disappeared, so I hung-up.
As I see it, and what my account states, is that my contract plan is up at the end of May, yet my Flex Plan has a further year to run....what are the options?
If its to continue with the same contract plan, then why does it say something different?

[Boy1]

Customer care is a misnomer.  

I have been conned by Ee with this contract and after more than 16 years as a customer have passed the issue on to the financial ombudsman and will be leaving EE asap. 

pay for the handset over 3 years which is the agreement I was put on and not offered a 24 month one and you have a lifetime warranty on the phone. Pay it off early and they cancel the warranty. How can that be a fair practice. 
disgusted. 

[Chris_B]

@Boy1  how long should a lifetime warranty last for a device that you’re no longer paying for if you’ve paid it off.    It’s paid off so ending the warranty on the device. Do you expect EE to cover this under warranty say after 4 years once it’s paid off.   By your thinking it’ll be under warranty after 3+ years and basically forever. 

[Boy1]

Not at all the financial agreement was for 3 years. I was assured by
several staff at EE that the warranty would still be valid until may 2025.
Otherwise I would not have paid it off early.

Linda Meecham