Final Bill

Tamzin3 · ‎25-12-2023

Hi,

I cancelled my phone bill and was said it would be £79 and this was around a week ago, i haven’t been charged the final amount however my phone number has been transferred over to my new mobile provider and when i sign into EE my phone is gone and all my data? so i’m just confused as to what’s going on?

Northerner · ‎25-12-2023

Hi @Tamzin3

Your bill will be the same date you are normally billed.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎25-12-2023

@Tamzin3 you migrated your number away so obviously nothing will show. You’re not a EE customer any more. You’ll be billed accordingly when the bill is processed.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Tamzin3 · ‎25-12-2023

Hi, i’m normally billed on the 23rd and wasn’t 🙂

XRaySpeX · ‎25-12-2023

When did your new mobile provider transfer your no. over?

Is the 23rd when your bill is normally posted online or when you pay it?

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Tamzin3 · ‎25-12-2023

Hi,

my number transferred on the 13th december and my bill normally comes out by direct debit on the 23rd of the month

Leanne_T · ‎26-12-2023

Hi @Tamzin3

Thanks for coming here.

Did you cancel the direct debit when you transferred to the other network?

Leanne 🙂