Final Bill far Exceeds The Estimate Provided Last Month

JOHNM11 · ‎08-06-2026

EE told me last month that my final bill would be £98. Today, I received a letter, saying it would be £197. No email contact details, ages spent on the phone, AI chat no use. Absolute rubbish system. Anyone got any suggestions?

XRaySpeX · ‎08-06-2026

Phone CS to query it.

Doesn't its breakdown tell you how they arrive at this figure?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JOHNM11 · ‎08-06-2026

In the paper bill it did but not in the email I received about 3 weeks ago. It just gave a total amount.

XRaySpeX · ‎08-06-2026

NM what they estimated 3 weeks ago, does the breakdown you have now got seem reasonable & correct? If not, query it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP