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Extra xharges

Mikhail38
Visitor

‎15-05-2024 12:59 PM

I have been told that I will be charged £2 for extra usage on my account that was outside of my roaming. When I checked the roaming and queried the charges it stated I was within my limits and the charge showed I owed £0.0. However back on the main page it said I would be charged £2 extra still. 

 

In addition I received a text message saying I would have £47 added to my next bill for roaming charges taken from February - I was abroad. However, I have already checked and I was fully charged for February and I was fully paid up.

What is going on with my account? Why is everyone charging me for stuff that is not valid, actually correct, or stuff i have already paid for!!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2024 03:04 PM

@Mikhail38 : Is that charge £2.47? That is the daily roaming charge when you use any of your UK allowances in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎15-05-2024 03:04 PM

Hi there @Mikhail38 

Thanks for coming here. 

Did you have roaming charges showing on your bill for when you were abroad in February? 

Leanne.

0 Helpful