Extra charges

[HH80]

My last bill had extra charges on. When I downloaded the bill I can see that I have been charged six times for sending one message to radio 2. Can anyone explain why I might have been charged six times for one message? 

 

 

 

[Northerner]

Hi @HH80 

Did you choose the 5 entry option if this was a competition as it seems you have. 

Thanks 

[HH80]

No, it wasn’t a competition. I sent one message to the 88291 number in response to a conversation they were having. 

[bristolian]

How many characters were in this text message you sent?

One SMS can contain upto 160 characters. Any message you write longer than that, will be broken down by your phone into chunks of 160, sent through the network as multiple 160-chunks and re-built by the recipient phone.

[HH80]

There are 385 so that works out as 3 messages? Still not sure why I was charged six times! 

[Leanne_T · Accepted solution]

Hi there @HH80 

Thanks for coming to the community. 

If you would like to get the text charges looked into, please get in touch with our mobile guides and the team will be happy to help 🙂

Leanne.