Extra charges

[Hannah1718]

Hi hope u can help I've been charged a extra £11.99 a month for something on goole store I've checked on the phone nothings been downloaded I dnt no why to do or who do I need to contact  to take the extra charges off. Thanks  

[XRaySpeX]

@Hannah1718 : Is there a no. & description against this item in your bill?

You have probably instructed the Google Playstore to charge things to your mobile bill, see Third Party Phone Bill Charges

[Fi74]

In relation to the £11.99 charge check youtube account. I've just found out I've been paying that amount but I have no clue why. Have now cancelled. 

[Leanne_T]

Thanks for sharing @Fi74

Have a lovely day 🙂

Leanne.

[Hannah1718]

Hi how do I do that? Who do I contact please ? 

[Fi74]

Hi, you need to log into YouTube and then subscriptions.  Then cancel it. Sent from my Galaxy

[XRaySpeX]

@Fi74 : How do you even know that OP has subscribed to YT? There are 1000s of other sites they may have subscribed to. Just a guess into thin air?

[Fi74]

I don't...I can't read minds. Lol. That's where I found my charges. I was just saying try it..it could be there🤷‍♀️Sent from my Galaxy