Extra charge????

fluffyunicorn
Visitor

‎13-03-2023 01:55 PM

I've had notification of a pending payment of £32.47  to EE broadband Hatfield GB. I don't know what this is for as all bills are paid by DD & paid in full on time. I've looked online & can see nothing. Can anyone help please?? TIA.

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Schockwave
EE Community Star
EE Community Star

‎13-03-2023 02:37 PM

Hello @fluffyunicorn ,

Welcome to the community,

Are you sure this is not just letting you know that your next payment will be that amount and taken on a certain date? I have this all the time, I pay by direct debit and get them every month for both broadband and mobile accounts.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.