Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Escalating complaints

Claireb73
Explorer

‎31-07-2025 11:15 PM

How do I escalate a complaint as have been ignored, mis sold broadband and now paying broadband and BT for the same service!!!!!!!!!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎01-08-2025 05:54 AM

Hi @Claireb73 

You can complain here: https://store.ee.co.uk/help/policies/customer-complaints

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Claireb73
Explorer
In response to Northerner

‎01-08-2025 06:01 AM

Thanks but I have obviously raised a complaint, 2 in fact and have spent 3 hours and 8 minutes in total on the phone and spoke with numerous advisors, who promise to resolve and Dont do it so I want to escalate further, it is too soon to raise with the ombudsman yet apparently!  

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Claireb73

‎01-08-2025 07:50 AM

If you don't get satisfaction after 8 weeks or you reach deadlock you can take it to EE's ADR provider.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful