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Ending contract

Discodog
Visitor

‎16-11-2022 03:21 PM

I will be cancelling my service when my contract ends on Dec 27th 2022.  When I give my 30days notice do I have to wait until that date or can I give notice 30days before the end date ready for Dec 27th to be the final date.  I am intending to keep my current phone & move onto a very cheap basic pay as you go sim card either with EE or another provider.  99% of my phone is used on wifi so paying for something I don't need.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-11-2022 03:22 PM

You may give your 30 days notice any time from 27 Nov.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star

‎16-11-2022 05:50 PM

@Discodog , if you want to keep your current number and move to another provider, you will need a PAC code, but if you want to remain with EE and change to a pay as you go, you do not need PAC code, just speak to EE and they should be able to move you to pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.