End of contract

[Nic777]

Why am I being charged the full amount after the end of my contract?

[James_B · Accepted solution]

Hi @Nic777,

Welcome to the EE Community. 🙂

At the end of your minimum commitment period, you can upgrade or move onto a SIM Only plan.

If you do nothing you’ll move on to a 30-day rolling plan and pay the same as you’re paying now.

If you'd like to upgrade or switch to a SIM only plan, please visit ee.co.uk/mobile/upgrade.

Thanks

James

[bristolian]

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@Nic777 wrote:

Why am I being charged the full amount after the end of my contract?

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There is a misconception that telecoms contracts "end" on a fixed date, this would also mean your service completely ceases.

You have a rolling contract that only ends when you explicitly give cancellation notice. Otherwise you have a minimum term, which is probably what you're referring to.

There is outbound communication towards the end of your minimum-term, advising of your options. Those include a phone-upgrade, disconnection request, conversion to SIM-only or continuing as you are. That choice has to be yours.