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End of contract no option to go to rolling 1 month sim only deal

Temporaldoom
Explorer

I'm at the end of my contract on one of my mobile phones with EE, when I go to upgrade I'm only shown 24 month sim deals, I've tried calling 150 and they only have 24 month contracts available as well.

How do I go about getting this switched over to a 1 month rolling sim only deal?

1 SOLUTION

Accepted Solutions
Temporaldoom
Explorer

@XRaySpeX 

I know I'm on a rolling 1 month contract but i'm also still paying the price that includes the price of the mobile, who in their right mind would continue to pay that when their contract expires?

@Ali_A 

clicking on standard only shows 24 month contracts. I had to go into the shop and actually upgrade in the end.

 

View solution in original post

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

You are already on a 30-day rolling contract. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. 

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Ali_A
EE Community Support Team

Hi @Temporaldoom 

As @XRaySpeX mentioned, you'll automatically be on a monthly rolling contract on your existing plan, until you make changes. 

If you're looking to change your plan to a SIM only, 1-month plans are available online. 
When you click on the Upgrade to SIM only option online it will default to the 24m deals. Simply click on the next tab that says Standard and then select the  1 Month  button. 

Ali 

Temporaldoom
Explorer

@XRaySpeX 

I know I'm on a rolling 1 month contract but i'm also still paying the price that includes the price of the mobile, who in their right mind would continue to pay that when their contract expires?

@Ali_A 

clicking on standard only shows 24 month contracts. I had to go into the shop and actually upgrade in the end.

 

Ali_A
EE Community Support Team

Great to hear you've been able to change to a SIM only to save costs @Temporaldoom 

Thanks for keeping us updated with this. 

Ali