Early upgrade

Hifidelity31 · ‎11-01-2025

So I have about a month left on my plan , yesterday it said I could upgrade early but today it's saying I can't tried through the website but going around in circles

Hifidelity31 · ‎15-01-2025

Turns out there's a bug if you try and upgrade online it asks for the pac code which you don't need because it's the same network, once that code is issued it gets rid of any upgrade options , may want to look at getting this sorted as your going to lose people

View solution in original post

XRaySpeX · ‎11-01-2025

Text UP to 150 & see when that says. You should be able to upgrade free from the last 30 days of your contract term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hifidelity31 · ‎11-01-2025

Says sorry we cannot process this request

Rach_H · ‎12-01-2025

If you give our team a call @Hifidelity31, then they will be able to take a look into what i happening with your upgrade, and discuss your options.

Rach

Hifidelity31 · ‎12-01-2025

Is there any chance of anyone calling me I've tried 3 times and been on
hold for 20 minutes each time

Hifidelity31 · ‎12-01-2025

Any chance someone could ring me I've tried several times and I am just sat on hold

XRaySpeX · ‎12-01-2025

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hifidelity31 · ‎12-01-2025

Ok , make me sound like I'm trying to commit a crime 😅

XRaySpeX · ‎12-01-2025

NO, just the facts! This user discussion forum can have no access to your specific account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hifidelity31 · ‎12-01-2025

Alright calm down going a bit serious