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Early Upgrade Apple Watch Hidden Fees

Bitstormy
Visitor

‎05-03-2025 10:54 AM

I recently upgraded my apple watch a couple of months early and it said there was an early upgrade fee of around £270 so i paid it and then ordered a new watch with a monthly contract and a £30 upfront fee.

To my total shock a couple of weeks later EE also added a £680 charge and told me it was for paying of the phone and the £270 fee was for only paying off the sim. 
is this correct or am i being scammed or robbed.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎05-03-2025 12:12 PM

Hello @Bitstormy ,

Welcome to the community,

It looks like, as you took an early upgrade, you still have to pay for the rest of your term, but as we have no access to accounts and do not know who you are, I would suggest you speak to customer service, pressing 2, which will get you through quicker to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.