Solved: EE

77Betty · ‎08-12-2025

Am with EE from the beginning but this what you done is useless no privacy for non of us so now when I want to know my bills or anything about myself and my contract will be see everyone who are on this app even they may not and customer this is big welcome to scammer and is very useless and difficult for elderly people and this upgrade made them more vulnerable and you even point the finger on them how disrespectful and disappointing!!!!!!

Rach_H · ‎08-12-2025

Hi @77Betty

Welcome to the Community!

I'm sorry to hear you're unhappy with our service, and I am keen to put your mind at ease.

If you are viewing your bills in the app or your online account then these are only accessible to you, or others you share your login details with. Other users will not be able to view these.

Rach

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Northerner · ‎08-12-2025

Hi @77Betty

Can you clarify as your post is not clear. What is the privacy issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Rach_H · ‎08-12-2025

Hi @77Betty

Welcome to the Community!

I'm sorry to hear you're unhappy with our service, and I am keen to put your mind at ease.

If you are viewing your bills in the app or your online account then these are only accessible to you, or others you share your login details with. Other users will not be able to view these.

Rach