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EE watch contract scam

Danpixel
Investigator
Investigator

‎14-10-2022 12:12 AM

So, I connected my watch to my contract (which has unlimited minutes, texts and 100gb of data).

 

I screenshot all the pages to be sure, it did not mention price at all, so I assumed free, as I already have a contract.

This is dishonest from EE, as I now see a £7 bill has been added to my account despite no mention of this anywhere.

What a joke, imagine how many people getting their free pixel watch today are being tricked!

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎14-10-2022 07:42 AM - edited ‎14-10-2022 08:20 AM

@Danpixel   So you think adding a product to your account ( not your phone contract ) that uses cellular data will be free because that product can use your phone tariff calls/text allowance.    What about the data that it uses?  It doesn’t use your phone allowance for that and has its own.    And why should EE not charged you for having an additional product that you use on their network.    

 Don’t assume anything.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Danpixel
Investigator
Investigator
In response to Chris_B

‎14-10-2022 08:25 AM

I think you misunderstand, and are assuming I am retarded.

 

No fee was mentioned.

 

Fee was added to my bill.

 

This is illegal.

If you cannot understand why I feel deceived for being charged for something I did not agree to be charged for the. Maybe you should let someone else reply. Sim cards cost nothing to create, and an extra line is just a number on a database, it is not unfeasible to think that they could offer it for free.

 

 

 

 

 

 

 

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Christopher_G
EE Community Support Team
In response to Danpixel

‎14-10-2022 09:13 AM

Hi @Danpixel

Could you post the screenshots please so that we can look into this?

Thanks

Chris

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Danpixel
Investigator
Investigator
In response to Christopher_G

‎14-10-2022 10:39 AM

@Christopher_G wrote:

Hi @Danpixel

Could you post the screenshots please so that we can look into this?

Thanks

Chris

@Christopher_G wrote:

Hi @Danpixel

Could you post the screenshots please so that we can look into this?

Thanks

Chris

I called already, and sent screenshots. They agreed it does not say price anywhere, but said it had always been like this for years and my only option was to cancel the contract. 

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