So I upgraded last month. The new phone arrived on August 26th. As part of the upgrade deal I traded in my old phone.
Today, only 2 days after I received the return packaging for the old phone, meaning that I have had no opportunity to send it off (the packaging is useless, BTW, you can just about fit a matchbox in it), I receive this from EE's trade-in partners:
"By now you will have already received several reminder SMS’s to send back your trade in device.
"This is a final reminder to send back your Samsung Galaxy Z Fold3 5G 256GB by September 09, 2022, otherwise you will no longer qualify for the Trade In discount of £20 per month and this will be removed from your account."
How about they back off a bit and give people a chance to actually send in their old device before sending "final reminders" when they take over a week to send out the returns packaging?
