Hi.
I am having several problems with EE despite 5 online chat conversations and 4 phone calls. All repeating myself. ARGH.
My contract was from 19th Feb 22 - 19th Feb 24. As I was due to either upgrade or leave, I decided to go on a sim only plan and did this online in January (13.01.24) so it would automatically switch on 19th feb. Unlucky for me, this switch did not take place and my old plan remained (however, my usual 24 gb dropped to 4gb). It took 9 days and SEVERAL communications to get my new one in place. However, I’ve been billed on 24th February 2024 (Feb 22 - March 23) yet my contract should have ended on the 19th of Feb? So they have taken £57.66, a full month contract for a month I am not even using. Plus owed 4 days from my previous contract?
So now I am downloading every single bill to check they haven’t dodged anything because I am not trusting EE right now.
Today my new plan came into affect but it says from 1 March, but that is incorrect and I absolutely refuse to pay for my old contract 19 th Feb - 1 st March when I was using the gb I use to have (should have been 24 and was 4).
I hope this makes sense.
