EE has taken 2 payments from me

[Carol-Ward]

Hello,

Long story - went to upgrade my phone on Monday and done an upfront payment of £200. I was told the first payment didn’t go through and would disappear out of my pending payments on my bank, so done another payment of £200. However, EE has now taken £400 off me but I have not received anything to say why or what has been done with it. 

[Chris_B]

@Carol-Ward  Have you called customer services about this ?    Just add any refund will be returned back in 7 to 10 days.