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EE app issues

Zoltan81
Visitor

‎01-09-2026 03:26 PM

Hi All,

 

My EE says my account is closed and they sent me a final bill, however I have a24 months contract (for 12 months) now and everything is working ok! Has anybody else got similar issue with the app please?

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎01-09-2026 04:39 PM

Hello @Zoltan81 ,

Welcome to the community,

Did you change from a pay as you go to a monthly contract?

If that is the case, you would have to ring customer service and they can then sort that out for you, as you cannot use the same account pay as you go and then change to a pay monthly, if you get what I mean.

If that is not the case, I would still suggest speaking to accounts and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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Debbie_G
EE Community Support Team

‎01-09-2026 06:46 PM

Hi @Zoltan81 

I can understand why seeing a final bill and a closed account on the app would raise questions, especially as your service is still active.

As @Schockwave mentioned, I’d recommend getting in touch with our customer support team. They'll be able to check you're viewing the correct account and ensure everything is set up correctly.

Debbie

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