EE Upgrades: All you need to know

[Leanne_T]

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.

How to check if you can upgrade?  

• Log in to the EE account or EE app to view when you can upgrade.

• Text UP to 150. You'll then get a text message back informing you whether you're eligible and explaining what to do next.  

• Call 150 from an EE phone and select upgrades. 

You can upgrade to a new device and plan if you've got fewer than 30 days to go until your contract renewal date. Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan.

If you are on an eligible Upgrade Anytime plan, you can upgrade from day 15 of your new plan and up to 30 days before it ends. Please see the  How Can I Upgrade Anytime? Help page for full terms and conditions.

If you have taken out a device credit agreement with us, you can upgrade your phone whenever you like from day 15 of a new plan, you just need to pay off the remaining balance of the device. 

However, if your account has an outstanding balance then you will not be eligible for an upgrade until the outstanding amount is settled. If you want to make a payment, please see our How do I pay my phone bill?, Help page.

Can I upgrade early?

Yes, you can upgrade early if you meet the following criteria:

• On an eligible pay monthly plan with EE
• Six months or more into your contract with more than 30 days until your current plan ends.

Your early upgrade fee will depend on how long you’ve got left to run on your plan.

Can I upgrade from a SIM only plan to a pay monthly phone plan? 

Yes, you can move to a pay monthly phone plan if you meet the following criteria:

• If you have a SIM Only plan and want a new phone and are a new EE customer, you can upgrade once you’ve been on a SIM only plan for six months.
• If you’ve been on your plan for six months or more, you can upgrade from a SIM Only plan onto a phone plan at any time. 

• If you have a 12-month SIM only plan, you can upgrade once you’ve been on your plan for six months. If you are on a 30-day SIM Only plan, you can upgrade at any time. 

Can I keep my existing phone?

You can keep your existing phone or trade in . Full details can be found in our How to 'Trade In' your old device with EE, Help page. 

However, if you are upgrading with Upgrade Anytime and would like to keep your old phone, you'll have to pay an extra charge depending on how long you've been on your current plan.

Can I cancel the upgrade?

You can decide to cancel your upgrade and return the device by contacting us within 14 days, unless you have traded in your old phone.  

The 14-day cancellation period does not apply to upgrades done in one of our retail stores.

 Any questions tap reply below.

[cmcgowan22]

Thank you for your response.

what is the difference between a flexi plan and the normal plans? 

id just be looking to upgrade to a handset and have the upgrade anytime tarriff.

[Ali_A]

You're welcome @cmcgowan22 

A subsidy plan is the old style where you pay one amount which covers the cost for both device and plan in one payment. 

A flex plan is where you have 2 separate contracts- one for the plan and the other is for the device. This makes it slightly more flexible for future upgrades and plan changes. 

Ali 

[NisalVM]

Hi @Lesley_W ,

I know it will be a new plan since adding a phone to the current plan. My current subscription is £10 per month. Assuming I'm going with £48.43 only for the phone, is the total package around £58.43 for a month?
This is my 5th month in EE. 

[cmcgowan22]

Thanks for your help Ali,  one more question, is the anytime upgrade still available on subsidy plans?

[Ali_A]

@cmcgowan22 

Upgrade Anytime is available to eligible customers on a 24-month Essentials Plus, All Rounder or Ful...
It's not available on a No Frills, Essentials, or any of our Flex Pay plans. So if you choose to move to one of these plans, you’ll lose the ability to Upgrade Anytime. 

You can find out more at How can I Upgrade Anytime?

Ali 

[Ali_A]

@NisalVM 

If your current plan is £10/m and you add another line at £48.43/m the total would be £58.43/m. 
(although you may also be eligible for multi--line discounts too)

If you're simply upgrading from the £10/m SIM only to the £48.43 plan, the new plan will replace the old SIM only, so the total would be £48.43. 

Ali 

[cmcgowan22]

Great!

I guess you need to go into store or call to get a subsidy plan doesnt look like theres any option online.

[NisalVM]

Hi @Ali_A ,

Thank you, This new addition is a new phone from EE, not a new package.

[Matt_124]

If you are asked for your income band, this will be to judge your suitability for Flex Pay.

If you decline to answer this question, you will be unable to be offered Flex Pay and will instead be offered Subsidy plans.

Subsidy plans are defined by their 24-month minimum term and the lack of any distinction between airtime and device cost (one price for both with no separation).

[cmcgowan22]

thank you! look forward to coming back to EE!