Hi all,
I have quite the dilemma going on at the moment. I recently lost my iPhone and damaged my Apple Watch, so I went to a store to get a replacement SIM and requested to cancel the Apple Watch SIM as I had no intention of buying another one.
A month later I received a notification from my bank flagging a failed payment due to insufficient funds. On further inspection my bill had risen by £25, and there were two extra SIMs on the account that I knew nothing about.
After calling EE support twice, I eventually got through to someone who identified the problem, issued a refund and cancelled the two SIMs. However I then discovered that the store had also renewed my contract for another two years without my knowledge — I was completely unaware of what I was signing as I had only gone in for a replacement SIM.
When I contacted support again I was told they couldn't deal with the contract and I'd have to go back to the store. The store's response was that they didn't know why the SIMs had been added, and that because I'd signed an agreement there was nothing they could do.
I'd love to hear from anyone who has been in a similar situation or has any advice on how to escalate this further.
Thanks in advance
