EE Ripping off Loyal Customers

Ereid
Visitor

‎17-10-2022 08:33 AM

Been with EE for over 20 years and a new customer has far better offers than i can get in an upgrade, thanks for repaying the loyalty EE, anyone able to justify this?

Looking forward to the next 20 years with another provider! 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-10-2022 08:41 AM

@Ereid  as with all networks they want to entice new customers.  My argument is why should anyone get a deal than anyone else ? If everyone got the same offers then no one should be over paying to make up for those who get better deals than others. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

‎17-10-2022 09:01 AM

Hi @Ereid 

Try speaking with EE CS on 150 to see what they can offer.

Much depends on what you have had/paid in the past. If you paid £10 a month for the last 20 years why should you get a premium handset for nothing? 

Ultimately times are tough and using Quidco/top cash back to find a better deal, or go SIM only might be more economical. Do you really need a new handset. 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎17-10-2022 12:52 PM

@Ereid , have you spoken to customer service? You may find that you can get a better deal for being with them for so long, doing it online may not give you the better deal you are looking for.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.