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EE Perks

Chris2514
Investigator
Investigator

‎02-01-2023 02:40 PM

Hi, I am due to upgrade my contract as it expires in 3 months. I have just registered for EE Perks, been verified and received 2 out of my 5 codes. When in the EE shop (online) trying to upgrade to a new phone and contract my code does not work. Do I need to set up a new contract to use the code or is there another issue?

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎02-01-2023 02:45 PM

Hi @Chris2514 

You can only have one discount active on your account. If you're trying to use your code on an already discounted tariff/plan, sale item then it won't work.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris2514
Investigator
Investigator
In response to Northerner

‎02-01-2023 05:36 PM

Thanks for your response. I have tried different phones and the response I get when I enter the code is : "Coupon is not applied due to invalid coupon code provided"

0 Helpful
Katie_B
EE Community Support Team
In response to Chris2514

‎03-01-2023 08:44 AM

Thanks for getting back to us @Chris2514. 

Does your plan show any other discounts in your basket at check out?

Please could you check this so I can help further.

Katie

0 Helpful
Chris2514
Investigator
Investigator
In response to Katie_B

‎03-01-2023 11:17 PM

Katie_B,

I have tried with phones that are not in the winter sales and still jo joy. I can't see any other discounts.

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Katie_B
EE Community Support Team
In response to Chris2514

‎04-01-2023 09:08 AM

Hi @Chris2514. 

I have sent you a private message for more details. 

Katie

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