EE Broadband Bills not visible!

[VB62]

I have never been able to see my Broadband Bill. the service appears to have been broken, as in "this service is unavailable right now", for over a year. I was without WIFI for 3 weeks this time last year (July 2025). I was told I would receive a rebate but that hasn't happened, or rather I cant check because I cant see my bills! No point in talking to Customer Services (yes I have tried several times), I might as well talk to the moon (it took me 2 years to combine my mobile SIM package to my broadband account!). Has anyone else experienced this issue with seeing their bills? And what was the fix if there was one.

[Northerner]

Hi @VB62 

Have you spoken to EE CS.

Ask them to delete your online profile and register fresh again. This might help.

Thanks 

[Chris_B]

@VB62  No I linked my mobile and broadband accounts years ago with no issues.  And I can see both my mobile and broadband bills via my account without issue.   So it’s not broken it’s your account that has a problem as these are not the same thing.   But do as @Northerner has mentioned as it’s usually a reset that’s required to fix an individual account problem.