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EE APP - withou know what I was doing

Chewnackers
Visitor

‎19-10-2024 10:14 PM

I was playing around with the EE app without knowing what I was doing just clicking away having a look through it & I must of done something with out realising because almost straight away I got a text message saying  they have changed  my payment date which I didnt realise I did & I can't see what it is it claims I have changed it to  - is there a way to view this ? & if I contact EE over the phone can they tell me what I have done & revert any changes back ?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2024 11:04 PM

Look in your online MyEE under Bills & Payments > Manage Direct Debit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lesley_W
EE Community Support Team

‎21-10-2024 08:22 AM

Hi @Chewnackers 

Welcome to our community.

Have you been able to check where @XRaySpeX suggested?

If you have changed it be accident, you can contact our customer care team and ask them to cancel the change.

Lesley

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