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Documents

robh661
Established Contributor
Established Contributor

‎12-08-2025 07:12 PM

I got a text message about a document being available to view, I can guess it’s a yearly  statement for the phone, but I can’t find it anywhere. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-08-2025 07:08 AM

Hi @robh661 

I cannot remember receiving a years statement. Are you a business customer. 

What does the text say exactly and is there a link. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Alex_H
EE Community Support Team

‎13-08-2025 09:48 AM

Hi @robh661,

Thanks for visiting the Community

Usually a text like that will relate to to your Flex Pay agreement, probably the annual statement as you say and if you login to the EE website there should be a My Documents section available to view it. If you go to Manage> Mobile and SIMs and scroll down do you see a Documents section? 
 

Alex