Discount not shown in app

[nicbix]

Hi,

So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has the discount not been added. Thanks 

[Northerner · Accepted solution]

Hi @nicbix 

Your discount doesn't show until your first bill. Yes it is a bit strange. 

Thanks 

[Chris_B]

@nicbix   The price of the tariff will show on your account as the full price you need to look under add ons and see if there’s a discount been applied to your account. 

[Mark434]

Hi, @nicbix 

Having the same issue - did you get it resolved? if so, what happened please?

Thanks in advance.

[Leanne_T]

Hi @Mark434 

Do you have a discount showing in your EE app? 

Leanne 🙂

[Mark434]

Hi

Thanks for your quick reply Leanne - I've just got a call back from ee that they'll hopefully resolve the issue by Wednesday - I haven't activated the new phone yet until the issues resolve then I hope

[Leanne_T]

Hi @Mark434 

Let us know how you get on after Wednesday 🙂

Leanne.

[Mark434]

Will do and thanks 🙂

[Leanne_T]

No problem @Mark434 

Speak soon 🙂

Leanne.