Direct debit

Tia23 · ‎23-08-2022

Why I have I been charged twice this month for my phone bill

BrendonH · ‎23-08-2022

When a payment fails the first time it retries again and takes up to 10 days. This will be why you have paid twice.

You can leave it there and the credit will go towards your next bill or you can call EE to ask for the refund back but that can take 3-5 working days to go back into your account

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below

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XRaySpeX · ‎23-08-2022

Both by DD or did you make a manual direct payment?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Tia23 · ‎23-08-2022

I made a manual payment as they payment didn’t go
Out the first time so
I paid it manually and you have took the money again and I’m now in minus in my bank i have other bills to pay

Sent from my iPhone

BrendonH · ‎23-08-2022

When a payment fails the first time it retries again and takes up to 10 days. This will be why you have paid twice.

You can leave it there and the credit will go towards your next bill or you can call EE to ask for the refund back but that can take 3-5 working days to go back into your account

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below