Cancelling extra sim

Elmjobarbz · ‎23-08-2022

Hi

I was wondering if anyone could help, I want to cancel my extra sim that I do not use, I bought a dongle and got 2 sims with it and I don’t want the other one that isn’t being used as it’s £12.50 a month for nothing basically. How can I do this on the app or do I need to call?

regards

Emmalouise

Chris_B · ‎23-08-2022

@Elmjobarbz If this is a contract you’ll need to call customer services to request this as you have to be told how much it’ll cost you to terminate that contract if it’s still within the contract period.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎23-08-2022

@Elmjobarbz If this is a contract you’ll need to call customer services to request this as you have to be told how much it’ll cost you to terminate that contract if it’s still within the contract period.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Elmjobarbz · ‎23-08-2022

It’s a one month only contract when I took out the contract for a dongle

BrendonH · ‎23-08-2022

A 1 month only contract will renew every month until you cancel it.

You can only cancel it by calling EE. You can't do it online or on here.

BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below