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Direct debit

Vivian7
Visitor

‎06-01-2024 09:52 PM

It’s about my direct debit it was supposed to be deducted today but I had to do it manually since the day was almost ending … need help to set it up 

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4 REPLIES 4
FIZZYLP
Skilled Contributor
Skilled Contributor

‎06-01-2024 10:01 PM

Hello @Vivian7 

check out this very helpful article.

Hope this helps!  If you like my reply and want to say thanks for the helpful answer then please click on the Kudos on left hand side  also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 
XRaySpeX
EE Community Star
EE Community Star

‎06-01-2024 10:05 PM

Today's a w/end. The DD has been applied for by EE & your bank won't debit it till Mon. You should have left well alone. Now you'll have paid the bill twice. The extra will be held in credit towards your next bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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FIZZYLP
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎07-01-2024 09:39 AM

I agree with @XRaySpeX on that, the direct debt arrangement would of been issued either by post or email.

but when I read this post @XRaySpeX I read it as need help setting a DD up.

manual payments with an active DD will result in your EE Account being in credit.

Payments are only taken Monday - Friday not including weekends and bank holidays, because of Christmas all my DD was taken taker 3 days later then expected.

Hope this helps!  If you like my reply and want to say thanks for the helpful answer then please click on the Kudos on left hand side  also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 
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Chris_B
EE Community Star
EE Community Star
In response to FIZZYLP

‎07-01-2024 09:58 AM

@FIZZYLP   The first sentence is the clue. “It’s about my direct debit it was supposed to be deducted today”. Today being the 6Th  of January a Saturday,   DD do not come out over the weekend.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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