Direct Debit

IanHearder · ‎17-03-2024

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian.

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Northerner · ‎17-03-2024

Hi @IanHearder

Is the 13th your billing date or direct debit date. Your DD is normally within 10 days of billing.

Can you log into the app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

IanHearder · ‎17-03-2024

The 13th is my Direct Debit date.

Katie_B · ‎17-03-2024

Hi @IanHearder.

I would recommend giving us a call if your payment this month has not been taken.

Katie

IanHearder · ‎17-03-2024

Thank you Katie, I am not very good on the phone as I have hearing problems so I shall have to wait until family call. I still don't know why I am unable to access the website.
Ian

Katie_B · ‎17-03-2024

What happens when you try logging in to your EE account online @IanHearder?

Do you have access to the EE app on your phone?

Katie

IanHearder · ‎17-03-2024

Sorry, something's gone wrong

Please refresh the page or have
another go later when we've fixed
things.
I get this message. I don't have the app but I shall get my daughter to upload it tomorrow.
Ian

Katie_B · ‎17-03-2024

Please be sure to let us know how you get on @IanHearder.

Katie