DDs taken monthly since October 2025 but no invoices received

SoluTech · ‎20-07-2026

Hi - how can I find out what these payments are for please? they are separate to our main account and for example, for Apr May and Jun this year were for £8.38 each. I can see reference numbers on our bank statement, but there are no invoices in our account billing section that match and you don't appear to have any way of contacting you about it...

Chris_B · ‎20-07-2026

@SoluTech Have you looked at the bill breakdown? You shouldn’t be billed separately for anything if that’s what you’re saying. All payments are added to the line that these are against and you’ll be billed for the whole amount each month. You might need to call customer support about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎20-07-2026

@SoluTech Have you looked at the bill breakdown? You shouldn’t be billed separately for anything if that’s what you’re saying. All payments are added to the line that these are against and you’ll be billed for the whole amount each month. You might need to call customer support about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.