@Celdren99 I’m not sure what their policy is on upgrades but I have asked customer service before and I’ve been told multiple times that EE do not do a full credit check for upgrades. Only when taking out a new contract. They will, however, check your account (payment history, internal credit limit, etc). Your internal credit limit is initially decided by the original hard credit search that they do when you sign up with EE for the first time. However this changes periodically depending on a variety of factors but it’s heavily influenced by your payment history. I know this for a fact because, due to previous financial issues, my credit rating with the credit reference agencies is “Very Poor”. And, as I’m sure you aware, it takes 6 years to recover from the negative effects left by historical debts! However, my credit score with EE’s internal system has bumped up two credit ratings this month and I’ve been told it’s now showing as “Fair/Average” (was previously “Poor” and I was only allowed a sim only plan with an internal credit limit of £140). This month, though, I was allowed to take out an additional line for a tablet and I now have an unlimited sim only plan (upgradeable from January 2023) and a tablet device plan with EE and I’ve been told I could, in theory, spend up to £600 a month with them if I wished now…although, at the time of writing, I’m only allowed 2 lines (but was previously only allowed 1 SIM only line). So I think it’s safe to say that, providing you have a positive payment history with EE, you should have little or no issues upgrading as long as the total cost of the device and plan you wish to choose is within your internal EE credit limit. If you ring EE on 150 they’ll be able to advise you what your internal credit limit is (they don’t tell you this usually but if you ring them they’ll be able to tell you).
