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Contract

Damitjanet
Investigator
Investigator

‎23-04-2025 10:54 AM - last edited on ‎23-04-2025 12:40 PM by EE Community Moderator

Hi , we have contacted EE as they say we signed up to a 36 month contract, they are saying they only keep phone transcripts for 12 months ? so can't prove we have a 36 month contract ? is that correct ? they can send us a copy of the contract but that doesn't prove anything as it was done over the phone...thanks everyone  Janet 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎23-04-2025 01:38 PM

@Damitjanet   it’s listed on your account when you took this out.  
Was this via a mobile phone when you called customer support? if it was you had a screen share and everything would’ve been listed there for you to read.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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