23-04-202510:54 AM - last edited on 23-04-202512:40 PM by rvince
Hi , we have contacted EE as they say we signed up to a 36 month contract, they are saying they only keep phone transcripts for 12 months ? so can't prove we have a 36 month contract ? is that correct ? they can send us a copy of the contract but that doesn't prove anything as it was done over the phone...thanks everyone Janet
@Damitjanet it’s listed on your account when you took this out. Was this via a mobile phone when you called customer support? if it was you had a screen share and everything would’ve been listed there for you to read.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Thanks Chris , EE agreed to new contract and new phone for 24 months , they still insist he signed for 3 years which he wouldn't have done as phones don't last that long with workmen 😊 thanks for your help ,
