17-01-2024 11:49 AM
My contract comes to an end on the 8th of Feb and EE have messaged me to say my monthly bill will remain the same moving forward even though I haven’t upgraded my phone.
Has anyone had this issue? I would expect the monthly payment to go down as I have fulfilled the contract and haven’t taken a new phone
17-01-2024 11:56 AM
This is entirely normal - until the recent launch of Flexpay, you had one single monthly payment covering your airtime & device. You agreed to pay that cost on an ongoing basis, albeit with a minimum contractual term which you are now finishing.
You are free to move to a SIM-only plan once your minimum term has ended, this can be requested from the upgrade window at 45days prior to the minimum term exit.
New plans sold now have 2 entirely separate contracts - one for the device, the other for your airtime.