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Close my account as I am now in Australia. Paid up to date.

Shillfilly
Explorer

‎26-10-2022 06:59 AM

I have tried to phone EE SEVERAL  times from Australia haven’t used my account for over 2 months, paid up to dare urgently need to close my account but can’t get in touch with them..

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-10-2022 08:28 AM

@Shillfilly  You can give notice by writing to EE

 

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Shillfilly
Explorer
In response to Chris_B

‎26-10-2022 10:36 AM - last edited on ‎26-10-2022 10:51 AM by EE Community Moderator

Thank you for your message. I managed to get an email to them today asking them to close my account, it is SIM card only. Hopefully I will get a response. If not I will write to them as your advice.
Many thanks,Shillfilly.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Shillfilly

‎26-10-2022 01:57 PM

@Shillfilly  There isn’t an email address you can use so I very much doubt you’ll get any response from that. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.