Charged for another full month when I've moved my number to a new provider

[Dam09]

I've left EE and moved my number to a new Provider, using the PAC code you supplied, but I've now been charged ahead for another full month by direct debit when this should have been cancelled.

How do I get my money refunded?

[bristolian]

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@Dam09 wrote:

Actually it is surprising, they know I'm leaving via notice given on 17th Feb,.

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Requesting a PAC is fundamentally not giving disconnection notice, the use of it is. What date is your bill produced each month? That is the date that matters here, everything else is a natural onward consequence of automated processes.

[XRaySpeX · Accepted solution]

Not surprising at all! You never gave notice on 17 Feb; you requested a PAC (you can't do both). You may have never ever used that PAC. EE aren't to know at that time. All networks would do same.

Just sit back & wait for final bill & full refund.

[Dam09]

OK that's fine, thanks for the explanations. An sms or email from EE to say a final bill will produced would be welcome at this stage to keep customers in the loop without having to initiate this kind of conversation. I've had neither.