Charged £30 for free upgrade

[Stuart79]

Been a valued customer for 15 years and you have taken £30 off me but I had a free upgrade sort it please Stuart 

[Chris_B]

@Stuart79  You’ll have to call customer services about this.   This is a public forum that has no access to your account. 

[Jon_K]

Hi @Stuart79 

Do you know if this was an early upgrade fee, or an upfront cost for the phone?

They are two different things.

Jon