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Changing direct debit for different numbers

Holly12396
Visitor

‎08-09-2026 10:38 AM

I have 2 different numbers for my account and 1 direct debit account set up. I need a different direct debit account for the 2 different numbers.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2026 10:51 AM - edited ‎08-09-2026 10:52 AM

@Holly12396 : You can't while they are on the same EE a/c. All mobile contracts under same a/c are charged on a single combined bill collected by a single DD.

To separate them you would to effect a change of ownership. The current owner of the contract wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person will need to pass a credit check. They will then be responsible for paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.

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ee_user14
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎08-09-2026 04:24 PM

@XRaySpeX wrote:

@Holly12396 : You can't while they are on the same EE a/c. All mobile contracts under same a/c are charged on a single combined bill collected by a single DD.

The second paragraph I appreciate is a copy & paste.

I don't think the answer is necessarily a change of ownership - just a demerge of accounts should achieve the same end. Phone A on Account A, Phone B on account B. With the same owner.

Or make manual payments from the chosen bank account a few days before the bill date.

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